Faq’s

Faq’s

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Wide range of topics to address common queries.

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  • 01How do I open a new account?

    You can open an account online via our website or by visiting any branch. You’ll need a valid ID, proof of address, and a passport photo. A minimum deposit may apply depending on the account type.

  • 02Can I access my account from outside Türkiye?

    Yes. With our Internet and Mobile Banking platforms, you can access your account securely from anywhere in the world, 24/7.

  • 03What should I do if I lose my ATM card?

    Immediately block the card through the mobile app or call our customer care line at 444 0 567. A replacement can be requested online or in-branch.

  • 04Do savings accounts earn interest?

    Yes. Our savings accounts offer up to 12% annual interest, calculated monthly and paid quarterly, depending on your balance and account type.

  • 05Is my money safe with Mayfair Savings Bank?

    Absolutely. All deposits are protected under Türkiye’s banking regulations and insured by the national deposit protection scheme.

  • 06Can I open an account online without visiting a branch?

    Yes. You can open a personal account online by completing the digital application and uploading valid identification. Once verified, your account will be activated instantly.

  • 07What types of loans does Mayfair offer?

    We offer a range of loan products including personal loans, business loans, home mortgages, and auto financing — each with flexible repayment plans and competitive interest rates.

  • 08How do I contact customer support?

    You can reach our support team 24/7 by calling +90 322 455 17 00 or emailing us at contact@mayfairsavings.online. We're always here to help you.